Terms & Conditions

The terms that govern your use of our services

Last Updated: April 19, 2024

1. Acceptance of Terms

By accessing or using the services provided by EngineersParcel ("we," "our," or "us"), you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please do not use our services.

2. Services Description

EngineersParcel provides courier, parcel delivery, and shifting services as described on our website and mobile application. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

3. User Accounts

To access certain features of our services, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to provide accurate and complete information when creating your account and to update your information as necessary.

4. Booking and Payment

4.1 Booking Process

When you book a service with us, you agree to provide accurate and complete information about the pickup and delivery locations, parcel details, and any special handling requirements. We reserve the right to refuse any booking at our discretion.

4.2 Payment Terms

Payment for our services must be made in accordance with the rates and methods specified on our website or mobile application. All prices are in Indian Rupees (INR) unless otherwise stated. We reserve the right to change our prices at any time.

4.3 Cancellation and Refunds

Cancellation policies and refund eligibility vary depending on the service booked. Please refer to our Cancellation Policy for specific details. We reserve the right to charge cancellation fees as specified in our Cancellation Policy.

5. Parcel Restrictions

You agree not to send prohibited items through our services, including but not limited to:

  • Illegal substances or items
  • Hazardous materials
  • Perishable goods (unless specifically arranged)
  • Valuable items exceeding our insurance coverage limits
  • Live animals
  • Firearms, weapons, or explosives

We reserve the right to inspect parcels to ensure compliance with these restrictions. Any violation may result in the termination of services and potential legal action.

6. Delivery and Liability

6.1 Delivery Timeframes

While we strive to meet all delivery timeframes, we do not guarantee specific delivery times unless expressly stated. Delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, traffic, or customs delays.

6.2 Liability Limitations

Our liability for loss, damage, or delay of parcels is limited to the amount specified in our insurance coverage. We are not liable for any indirect, consequential, or special damages arising from the use of our services.

7. User Conduct

You agree to use our services in compliance with all applicable laws and regulations. You will not use our services to:

  • Violate any laws or regulations
  • Infringe on the rights of others
  • Harass, threaten, or harm others
  • Engage in fraudulent activities
  • Interfere with the operation of our services

8. Intellectual Property

All content on our website and mobile application, including text, graphics, logos, and software, is the property of EngineersParcel or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute our content without our express permission.

9. Termination

We reserve the right to terminate or suspend your access to our services at any time, with or without cause, and without prior notice or liability.

10. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Dhanbad, Jharkhand, India.

11. Changes to Terms

We may update these Terms and Conditions from time to time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the new Terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: engineersparcel@gmail.com
Phone: +91-9525801506
Address: 4th Floor, I2H Building, IIT (ISM), Dhanbad